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Our chatbot, Clara is available 24/7 to assist with common queries, including real-time updates on your order status.
For complex issues, our support agents are available Monday to Friday, 10 AM - 5 PM for live help.
Clara can also help you to set up an e-mail, just ask her.
Please note: We will be closed on the 25th & 26th December 2025 and 1st of January 2026 New Year's Day. During these days no live customer service staff will be available should you wish to reach one.

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Opening hours
Mon - Fri from 9:00am to 5:00pm
Please be aware that our peak hours are between 9:00am and 11:00am, during which wait times may be longer.
We will be closed on the 25th & 26th December 2025 and New Year's Day 1st Jan 2026.
*Calls charged at local rate

call 0330 053 3353

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