We are very sorry to hear that your order has not yet arrived. There could be several different reasons, like your order has incurred a production, shipping delay or there is a mistake in the provided delivery address.
In many cases, the track and trace information gives an indication of what could be causing the delay. Please read more about How can I track my order?
If you have not received your order a week after dispatch, please kindly wait an extra 5 business days for delivery.
If after this you still have not received your package, please kindly reach out to our customer service team to investigate this further. Our apologies for any inconvenience caused.