Please check the estimated dispatch date and order status in "My Order History" or your order confirmation email to see when your order should arrive. If your order has already been dispatched, you can check the delivery method with the corresponding times below.
Economy Tracked :
Orders shipped via Royal Mail Tracked 48 take approximately 4 to 6 working days to be delivered, however some orders (coming from our European factories) can take up to 7 working days.
Fast Tracked:
Delivered by Royal Mail Tracked 48, Amazon Shipping, DHL or Evri, includes parcel tracking and normally delivered within 3-5 working days after the dispatch date.
You can track your order to find the latest delivery updates following this "tracking link" (which you can also find in your dispatch confirmation email), if you have chosen one of the traceable delivery methods.
Checking your order status via our 24/7 AI assistant, Clara?
We have now made it even easier for our customers to know the order status of their orders via our AI assistant, Clara 24/7.
Please follow the steps below:
- Visit our 24/7 helpcenter page.
- Then once the chat is connected to Clara, our AI assistant, you can ask her to check your order status.
- Clara, our AI assistant, will then ask you some basic questions such as your email address and your order number to find the latest status on your order.
Please note: Our AI assistant is providing the latest updates on your order and our customer care agents do not have any additional information at this time. Please continue to check the tracking link for any further updates.