To be able to order something from Photobox, you have to grant the photobook software access to the internet.
Windows - offline creator tool
Similar error messages:
- "Socket error"
- "Bad Gateway (eclHTTPerror)"
- "Failed to upload product: HTTP/1.0 502 Bad Gateway"
In order to protect your computer, most software programs are routinely blocked by the Windows firewall. To be able to order something from Photobox, you must grant the photobook software access to the internet. We have instructions for how to achieve this for these versions of Windows:
Windows XP and Vista
Please note that Windows XP and Vista are not supported anymore by current versions of our editor.
Windows 7
1. Left click the button "Start" and "Control Panel" next. In the search box, type in "Firewall" and click on "Windows Firewall" next.
2. In the frame on the left, left click "Allow a program through Windows Firewall".
3. Left click "Change Settings". If you are asked to enter the administrator’s password or are request to confirm your action, please type in the password or confirm.
4. Select the box next to "Photobox" and the network locations which you want to allow communication for. Left click "OK" next.
Only proceed to step 5 if "Photobox" is not in the list of exceptions.
5. Left click "Allow another program" and select "Photobox" here. Left click "Add" next.
Windows 8
1. Open the Windows Firewall by pointing your mouse at the upper right corner of your screen. Move your mouse downwards and left click "Search".
2. Type in "Firewall" in the search box and proceed to left click "Settings" and "Windows Firewall" next.
3. In the frame on the left, left click "Allow a program through Windows Firewall".
4. Next, left click "Change settings". If you are asked to enter the administrator’s password or are request to confirm your action, please type in the password or confirm.
5. Select the box next to "Photobox" and the network locations which you want to allow communication for. Left click "OK" next.
Only proceed to step 6 if "Bonusprint" is not in the list of exceptions.
6. Left click "Allow another program" and select "Photobox" here. Left click "Add" next.
Windows 10/11
For Windows 10 and Windows 11 you can easily add an exclusion under settings and "Virus & threat protection". There you will find and option to add a exclusion. For a more detailed explanation, please follow this link to Microsoft's own support pages for a detailed description. You will find the information you need here for both Windows 10 and Windows 11.
It could be that your computer has additional programs providing internet security besides Windows Firewall. If that is the case, please give "photobox Photo books" permission to connect to the internet. You can use the manual to your internet security program for this.
Please note: if you are using Kaspersky, Norton Symantec antivirus or any other additional antivirus, you need to adjust it as well (for Norton antivirus adjust the "Web access protection" also). Additionally, we advise you to temporarily disconnect a ‘proxy server’ if you have one.
Mac - offline creator tool
Similar error messages:
- "Bad Gateway (eclHTTPerror)"
- "Failed to upload product: HTTP/1.0 502 Bad Gateway"
- "Can't connect to print service (Mac)"
To be able to order something from Photobox, you have to grant the photobook software access to the internet.
Please follow these steps to adjust your security settings and allow our software:
1. Click on the Apple-icon and then "System preferences"
2. Click on "Security & Privacy" and select the "Firewall" tab
3. Click on "Firewall Options"
4. Click on the button with the "+" sign and select our Bonusprint software in the appearing dialogue.