We want to make sure you have a positively unforgettable experience with us. If you’ve received your photo product and are not satisfied with it *or* if something hasn’t gone according to plan along the way, simply reach out to our lovely customer service team by email, phone or live chat and we’ll find a solution to make it right. We know every case is unique so we don’t offer a one-size-fits-all type of answer.
If you’re still waiting for your order, please have a look at our FAQ, under 'My order hasn't arrived yet, what do I do?'
If you’ve received your product and there’s something wrong with it, send us the following information so we can open a case and act fast:
1) The order number & email address linked to your Photobox account
2) A clear description of the issue
If you’ve noticed something wrong or are having difficulties operating our tools and features, please let us know. We want everything to be optimal so if needs be, we’ll give you our best tips and provide you with videos and detailed FAQs to help you out.
And for any other issue that’s clouding your experience, we’ll find the best way to solve it and guide you in the right direction. All we want is for you to enjoy the ride and love your creation, and we’ll do everything in our power to make it happen so don’t hesitate to reach out.
Please note: By placing your order, you accept the photobox Terms and Conditions and Privacy Policy.