While you are using your tracking link to see the status of your order, you may come across a delivery notification which you do not understand.
Below we have briefly explained the most common statuses you may see in your tracking information.
Pending: We have not yet received any delivery event for this package yet. It might not be yet handled to the shipping carrier, or the carrier didn't register it in its system yet.
Info_received: Shipping carrier acknowledged the creation of the shipping label but the package is not yet in its shipping network.
In_transit: Shipping has started and the package is in transit.
Failed_attempt: A delivery attempt occurred but the package could not be delivered. It is still in the shipping carrier's network.
Exception: An exception occurred. Most of the time, it will be a delivery incident.
Pickup: The package is available for retrieval at a pickup point.
Delivered: The package has been delivered or collected from a pickup point.
Return: The package will be returned to sender.
Expired: The package was created more than 45 days ago but is still not delivered. We will not look for more events for this package. Possible causes are: - The package was never shipped - No delivery event was registered in the carrier IT system.
Our Chatbot provides the latest updates to your order, and our agents won't have additional information. Please continue checking the Chatbot or tracking link for any changes.