Please check the estimated dispatch date and order status in "My Orders" or your order confirmation email to see when your order should arrive. If your order has already been dispatched, you can check the delivery method with the corresponding times below.
Economy Tracked :
Orders shipped via Royal Mail Tracked 48 take approximately 4 to 6 working days to be delivered, however some orders (coming from our European factories) can take up to 7 working days.
Fast Tracked:
Delivered by Royal Mail Tracked 48, Amazon Shipping or DHL, includes parcel tracking and normally delivered within 3-5 working days after the dispatch date.
You will also find your tracking number in "My orders" and in your dispatch confirmation email if you have chosen one of the traceable delivery methods. You can then track your order on the couriers website to find the latest delivery updates.
Checking your order status via our 24/7 chatbot?
We have now made it even easier for our customers to know the order status of their orders via our chatbot 24/7.
Please follow the steps below:
- Visit our 24/7 helpcenter page.
- Then once the chat is connected to Phoebe our chatbot please choose the "Order and shipping" option.
- You will then be asked "What is your question about". You can then select "Order status"
- Phoebe, our chatbot, will then ask you some basic questions such as your email address, your order number and your name to find the latest status on your order.
Please note: Our chatbot is providing the latest updates on your order and our customer care agents do not have any additional information at this time. Please continue to check the chatbot or tracking link for any further updates.