Offline creator tool (Windows)
Default location: "Documents" ▸ "Photobox"
Unable to find it?
You can search for the photo project on your computer by following these instructions:
1. Press both ⊞
windows + s on your keyboard to open the search field on your computer.
2. Search for ".ALB".
3. Once it has located the file, click on it using the right mouse button. Now select the option "Open file location".
4. Click in the address bar and copy the file path.
5. Now open the Photobox creator tool and select "Open". A pop up window should now appear.
6. Paste the file path in the pop up window and double-click on the .ALB file.
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Offline creator tool (Mac)
Default location: "Desktop"
Unable to find it?
You can search for the photo project on your computer by following these instructions:
1. Press both ⌘ Command + space on your keyboard to open the search field on your computer.
2. Type in the name of the photo book you were looking for in the search box.
3. Double-click on the .album file to open it in the creator tool.
You can also click on "File" in the top left corner and select one of the following options: "Open", "Open Recent", and "Show All My Photo Books" to open or find your saved projects.
Close
Online creator tool
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Default location:
"My account" ▸ "My saved projects"
Unable to find it?
If you have not deleted the project from your account, then it could be that you created and saved your project in another account. Please check any alternative accounts that you may have used.Sometimes it can happen that the project was created in our offline creator tool. Please be sure to check your computer for the Photobox software. See offline creator tool (Windows) for further details on locating your project.
If you are still unable to locate your project please contact our customer service with the following information:
1. The possible email addresses your account was created under.
2. The name of your photo book.
3. When you created and last save your photo book. Please state the month and year.Close
App (smartphone and tablet)
All projects created in the app are locally stored in the app. You can open them by ticking "My projects". Please be aware that when the app is deleted or uninstalled this will also remove any saved projects, which cannot be restored.
Also, when you log out in the app and log in with a different e-mail address, all saved projects are deleted too. We can not retrieve any deleted projects.