My Photo Storage
We securely store your photos for 18 months, ready for you to turn them into one-of-a-kind photo products. You can access and manage all of your images in My Photos.
Want to keep your images accessible for creating albums, prints, and more? Simply place an order, and your storage will be automatically extended for another 18 months.
Extending My Photo Storage
How do I keep my photos?
To keep your photos, simply place an order with us. Any order will reset the 18-month storage period.
Is there a minimum order value to keep my photos?
Any order placed with us will extend your photo storage for another 18 months.
You can explore options in our catalogue to get started, like a personalized gift or photobook.
Need help with our tools or a bit of inspiration for your next project? Find some helpful resources below.
If I place an order, how long will you store my photos?
Placing an order will reset the storage period to 18 months from the date of your most recent order.
Why am I receiving this communication?
You are receiving this communication because our records indicate you haven't placed an order with us in the past 18 months. We value your memories and want to remind you of our photo storage policy.
How do you keep me informed about my photo storage?
If your account has been inactive for 15 months, we will send you three reminders via email, with a deadline to place an order and keep your photos.
We updated our general Terms and Conditions in July 2024 to reflect this policy, and notified all customers accordingly.
What is your photo storage policy?
We securely store your photos for 18 months. To continue storing your photos, you need to place an order with us at least once within that 18-month period.
What happens if I don't place an order?
If you do not place an order within 18 months, your photos and related data will be permanently deleted from our systems.
Can I get my deleted photos back?
Unfortunately, once photos are deleted, we are unable to recover them.
Why do you delete photos?
To ensure the protection of your personal data, we are obliged by the GDPR not to retain customer data (such as photos) for longer than we reasonably need it for our business purposes. In addition, we incur costs to provide photo storage. To manage these costs, we provide free storage only for active users.
Where can I find more information about the terms and conditions?
You can find our full T&Cs below. The relevant section is Section 8: Photo storage.
https://www.photobox.co.uk/terms-conditions
You can also find more details about our data retention periods here:
https://www.photobox.co.uk/retention-periods