Can I merge two accounts into one?
No, it is not possible to merge two accounts. Because each account uses a unique email address as its identifier, they cannot be combined into a single account.
Can I log in with an email address that is no longer active?
Yes. If the email address you registered with is no longer valid or active (such as an old work email), you can still log in using those credentials. Once logged in, you can update your email address by following our guide on how to change your personal details.
What should I do if I have two accounts?
You are welcome to keep using both accounts. However, please note that you must place an order at least once every 18 months on each account to keep your uploaded photos and saved projects active (see our Photo Storage Policy for details).
To keep things simple, we recommend picking one account to use going forward and always logging in with that email address. This makes managing your storage policy much easier and prevents future duplicates.
How do I know if my account is still active?
Your account remains fully active - with all uploaded photos and saved projects preserved - as long as you have placed an order within the last 18 months. Every new order resets this timer, extending your storage for another 18 months from the order date.
If it has been more than 18 months since your last order:
You will still be able to log in, view your order history, download invoices, and see your account details (such as names and saved addresses).
You can re-order exact copies of past purchases from your order history, however, you cannot edit previous projects or access stored photos.
Can I transfer my photos and projects to another account?
Photos and projects cannot be transferred directly between accounts.
However, you can manually download your photos to your device and re-upload them to your preferred account:
Go to the My Photos folder.
Select your photos (up to 100 at a time).
Click Download from the menu.
You can also request an online version of your photo book that is saved on your account.
How do I avoid creating duplicate accounts in the future?
Always sign in with the same email address whenever you place an order. If you aren't sure which email is linked to the account you want to keep, check your inbox for past order confirmation emails or saved project notifications.