If your promotional code or voucher does not work, please refer to the terms and conditions that were received with the code and check the following:
1. Is the promotional code or voucher still valid?
2. Is the promotional code or voucher valid for the product(s) you are ordering?
3. Does the promotional code or voucher contain an error that occurred when retyping or copying the code? Check for capital letters and make sure there are no accidental spaces in front or behind the code.
If you're using a purchased voucher, please ensure you input the voucher code. Your voucher code will not begin with SPB- as this is your order number. You can find your voucher code on the voucher itself.
Please note: Only one promotional code can be used per order.
Promotion codes cannot be combined with other offers, promotions or gift vouchers.
If you have tried all the above steps on a valid code and it is still not working, please contact our customer care team.