We are very sorry to hear that your order has not yet arrived. There could be several different reasons, like your order has incurred a shipping delay or there is a mistake in the provided delivery address.
In many cases, the track and trace information gives an indication of what could be causing the delay. Please read more about How can I track my order?
If you have not received your order a week after dispatch, please reach out to our customer service team. We will find out what the problem is and offer you a fitting solution. Our apologies for any inconvenience.