In some cases, to help you as quickly as possible, our technical support would like to receive a screenshot to get some more insights into the issue you are experiencing. A screenshot or screengrab is an image of your screen.
After following the instructions below, we kindly ask you to fill in our contact form with your screenshot attached, along with any other requested information or details that may assist.
Portable device
There are a lot of different tablets and mobile phones, on which making a screenshot works a bit differently. These are the most common ones.
Apple
1. Go to the error message or page that causes the issue.
2. Hold down the round "Home" button and the "On/Off" button at the same time.
3. The screenshot will be saved in your "Photos" folder.
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Samsung
1. Go to the error message or page that causes the issue.
2. Hold down the "Start" button and the "On/Off" button at the same time.
3. The screenshot will be saved in your photogallery.
Please note: if you can't find the right instructions here, we kindly advise you to consult Google.
Windows
1. Go to the error message or page that causes the issue.
2. Capture a screen shot by pressing ⊞ windows + PrtScr on your keyboard. The file will be saved in your "Pictures" folder, in the subfolder "Screenshots".
Mac
1. Go to the error message or page that causes the issue.
2. Capture a screen shot by pressing ⌘ Command + Shift + 3 on your keyboard at the same time. The screenshot will be saved as a file on your desktop.