Photobox
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Popular help articles
Frequently asked questions
- Upgrades to Photobox creation experience
- Delivery
- Order and Pay
- Product Creation
- My Account
- Promotions
- Other
Bonusprint & Photobox migration - questions about the account, creations and uploaded photos
Changes to our product catalogue
Changes to our Photobox creation tools
Introducing our new mobile app
How to download your previous purchased creations as PDFs
Precautionary advice for delivery to a po box and BFPO address
My order has not arrived yet, what do I do?
What are the shipping costs?
How can I check the status of my order?
Shipping abroad
What are your delivery times?
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How can I apply my promotional code?
I cannot order using PayPal.
My Reupload code isn’t working. What should I do?
What is the difference between my SBP and BP order number?
How can I receive the invoice for my order?
Can I add a smaller copy of my photo book during ordering?
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How can I delete my account?
How can I change the content of my order?
How can I cancel my order?
Can I merge two placed orders?
How can I change my account email address?
How can I change my account password?
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Can I combine a promotional code and gift voucher in the same order?
What can I do if my promotional code or voucher does not work?
Can I use multiple promotional codes in one order?
How can I combine two gift vouchers to pay for my order?
How does the photo book voucher promotion work?
How do I create a photo book with my voucher?
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